If you experience a technical issue after purchasing a premium plan, contact Save4k Support first so we can investigate the problem and help resolve it.
This Refund Policy explains the conditions of Save4k's 30-day money-back guarantee and when a refund may not be available.
1. Refund Eligibility
You may be eligible for a refund in the following circumstances:
Major Technical Problems
A core premium feature does not work as advertised and prevents you from reasonably using the service.
Before approving a refund, our support team may try to identify and resolve the issue. We may ask for:
- Screenshots or screen recordings
- Error messages
- Browser and operating system information
- A description of the steps that caused the issue
- Other technical information reasonably required for troubleshooting
If we cannot provide a reasonable solution after investigating a verified technical issue, your purchase may qualify for a refund.
Duplicate Payments
If you are accidentally charged more than once for the same purchase, contact us with your transaction details. Once verified, the additional charge may be refunded.
Premium Access Problems
If payment was completed but premium access cannot be activated or delivered because of a technical issue on our side, contact us. If we cannot restore access within a reasonable period, you may be eligible for a refund.
2. Refund Request Period
Refund requests under the 30-day money-back guarantee must be submitted within 30 days from the original purchase date, unless a different period is required by applicable law.
The guarantee covers verified major technical problems, duplicate payments, and premium access that was not delivered because of an issue on our side. We may review the purchase and supporting information before approving the refund.
3. Situations That Generally Do Not Qualify for a Refund
Change of Mind
You successfully purchased and received access to the premium service but later decided that you no longer want to use it.
Unsupported Features or Platforms
You expected Save4k to support a website, media format, platform, resolution, feature or functionality that was not advertised as supported at the time of purchase. Please review the available features before purchasing a premium plan.
Failure to Cooperate With Troubleshooting
If we request reasonable information to investigate a reported technical problem and you do not provide it, we may be unable to verify the issue or approve the refund.
Third-Party Website Changes
Save4k may depend on the technical availability of third-party websites and services. These third parties may change their websites, media delivery systems, APIs, security measures, access rules or other technologies without notice. Such changes may temporarily or permanently affect certain Save4k functions.
Issues caused entirely by changes made by third-party services do not automatically qualify for a refund. If a major advertised feature becomes unavailable shortly after your purchase, contact us and we will review your request based on the circumstances.
Abuse or Violation of Our Terms
We reserve the right to reject requests involving fraudulent transactions, abuse of the service, unauthorized sharing or resale of premium access, or other violations of our Terms of Service.
4. Before Requesting a Refund
If you experience a problem, we recommend that you first:
- Refresh or restart your browser.
- Try the service using an updated browser.
- Confirm that the website, format or feature is currently supported.
- Disable browser extensions that may interfere with the service.
- Contact Save4k Support and describe the problem.
Many temporary issues can be resolved without cancelling your premium access.
5. How to Request a Refund
To submit a refund request, contact Save4k Support and provide:
- The email address associated with your purchase
- Your order or transaction information
- The reason for your refund request
- Relevant screenshots or error information, if applicable
We may request additional information when necessary to verify your purchase or investigate the reported problem.
6. Refund Processing
If your refund request is approved, the refund will normally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer, payment provider or payment processor.
7. Third-Party Services
Save4k does not control third-party websites or platforms. Compatibility with individual third-party services may change over time.
While we may make reasonable efforts to maintain supported functionality, we cannot guarantee that every third-party platform will remain technically compatible indefinitely.
8. Contact Us
If you experience a technical problem or believe your purchase qualifies for a refund under this policy, please contact Save4k Support.
Providing complete information about the issue will help us review and process your request more efficiently.